unified customer service center
Municipal residents and businesses can deal with all inquiries related to utilities in one physical and electronic location.
Benefits for residents
the organization of technical work is centralized, and fault registration is carried out by a single Service center
issues of all utility providers are solved quickly and conveniently
saves time, service is in one place
Possibility to monitor the progress of ongoing and planned work.
IDEA OF THE SYSTEM
The unified customer service center implements a system designed to centrally serve the recipients of utilities, ensuring the quality of services provided and shortening the time-of-service provision. It allows the service and information of the population to be provided in one place, thus reducing the time wasted by the population and saving their money.
Benefits for municipality
increase in the quality of provided services
reduction of service costs
rapid identification and elimination of losses or errors
At the moment, most of the municipalities organizes the provision of utilities for one and the same customer, through several companies. Residents and businesses are served individually by each service provider.
If we take the time devoted to the service quality assessment of the resident, then the quality of the contract conclusion service would improve 3 times. Not only the time of the residents is saved, but also the resources of the municipal utility companies.